Undergraduate Programs Advisor

Competition 1511

This competition is open to all applicants however; internal candidates and applicants who were former employees of the University of Alberta in the past 18 months will be given priority consideration before external candidates. Please log in to verify your internal candidate status.

This position is a part of the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package which can be viewed at: Faculty & Staff Benefits.

Location - Work primarily takes place at North Campus, Edmonton. This role is in-person.

Working at the University of Alberta

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people — from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

Working for the School of Public Health

The School of Public Health (SPH) is in the process of expanding its undergraduate course offering. SPH successfully launched SPH 200 in the 20234/24 academic year, with over 700 students enrolled. SPH will continue this success by adding a winter semester class of SPH 200, as well as an additional 2 300-level courses. In the 2025/26 academic year, another 2-3 300-level courses will added.

Position 

Reporting to the Educational Programs Lead and working closely with the Associate Dean, Education, the Undergraduate Programs Advisor will support enrolled students, teaching faculty, teaching assistants, enrollment projections, annual reporting, and all committee and administrative operations related to these processes. The incumbent may be the first point of contact for potential students, registered students and faculty members with respect to all undergraduate courses.

Duties 

• Advises instructors, staff, and faculty members on undergraduate-related issues, including grading and academic dishonesty.
• Processes student academic record changes (eg. registration, grade changes, independent studies, etc).
• Identifies and refers students at risk. Coaches students to identify problems and possible strategies/resources. Refers students to other campus resources.
• Communicates regularly with students to keep them informed of department and campus activities and updates.
• Advises students and applicants of their rights and process under the Code of Student (or Applicant) Behavior, referring all affected students to the Ombud service.
• Identifies areas for improvement in scheduling practices to ensure responsible course planning.
• Support the curriculum review and planning process, including Calendar Change forms. Ensure the Calendar is accurate.
• Provides support to various educational committees in the School; prepares and distributes agenda and meeting minutes.
• Tracks, files, monitors and reports course outcomes and quality metrics.
• Participates in events such as recruitment, orientation, and convocation. Represents the School at student recruitment opportunities, as appropriate and feasible.

Qualifications

• Minimum of a Bachelor's degree; equivalent combinations of education and experience will be considered
• 2-3 years of related experience in a large/complex organization, which includes undergraduate student experience, with preference experience in a post-secondary educational environment
• Familiarity with University of Alberta Registrar policies and procedures is an asset
• Experience working with Campus Solutions
• Excellent computer proficiency in all Microsoft (Word, Excel, PowerPoint, etc.) and Google (docs, forms, sheets) applications required
• Excellent communication (verbal and written), organizational and attention to detail skills
• Ability to multi-task and work under challenging time constraints