SMO 432 - Managing for Quality

★ 3 (fi 6)(EITHER, 3-0-0)

Faculty of Business

This course examines what quality management is, how it is used to improve performance, and how an organization can transform itself to a quality management orientation. In addition the history of management thought related to quality management including that of prominent figures such as Taylor, Deming, and Juvan is explored. Prerequisite: SMO 201, 301 or 310. Open to third- and fourth-year students.