Bora Kolfal

Associate Professor, Department of Accounting and Business Analytics

Contact

Associate Professor, Department of Accounting and Business Analytics
Phone
(780) 492-8466
Address
3-40H Business Building
11203 Saskatchewan Drive NW
Edmonton AB
T6G 2R6

Overview

Research

Research Interests

  • Flexibility in Service Operations and Supply Chains
  • Healthcare Applications of OR
  • Queueing Systems
  • Supply Chain Management
  • Impact of Risk on IT

Teaching

Teaching Interests

  • OM 426/626 ‐ Service Operations Management (formerly MGTSC 426/626)
  • OM 352 ‐ Operations Management (formerly MGTSC 352)
  • OM 410 ‐ Supply Chain Management (formerly MGTSC 488)
  • OM 495 - Individual Research Project (formerly MGTSC 495)
  • OM 704 ‐ Seminar in Stochastic Systems (formerly MGTSC 704)
  • OM 710 - Readings in Queueing Theory (formerly MGTSC 710)

Courses

OM 410 - Supply Chain Management

The course focuses on the strategic role of the supply chain, key drivers of supply chain performance, and analytical methods for supply chain analysis. Possible topics include inventory planning and management, sourcing, transporting, and pricing products, supply chain network design, and coordination and value of information in a supply chain. Prerequisites: MGTSC 312 and OM 352.

Fall Term 2020 Winter Term 2021
OM 471 - Decision Support Systems

The course focuses on the creation of decision support systems using Microsoft Excel-based spreadsheet models and the associated macro programming language, Visual Basic for Applications (VBA). Students will learn how to create Excel-based applications to aid managers in making decisions based on data and analytics. These applications will have graphical user interfaces, appropriate models in the spreadsheet or in the background, and output reports. Fundamentals of VBA, such as the Excel object model, variables, control logic and loops, subroutines and function subroutines, and user forms will be introduced. Prior programming experience is not assumed. Student projects in this implementation-oriented course will come from different areas such as forecasting, regression, supply chain network design, employee scheduling, and portfolio optimization. Prerequisites: MGTSC 312, MGTSC 352 or OM 352.

Fall Term 2020
OM 671 - Decision Support Systems

The course focuses on the creation of decision support systems using Microsoft Excel-based spreadsheet models and the associated macro programming language, Visual Basic for Applications (VBA). Students will learn how to create Excel-based applications to aid managers in making decisions based on data and analytics. These applications will have graphical user interfaces, appropriate models in the spreadsheet or in the background, and output reports. Fundamentals of VBA, such as the Excel object model, variables, control logic and loops, subroutines and function subroutines, and user forms will be introduced. Prior programming experience is not assumed. Student projects in this implementation-oriented course will come from different areas such as forecasting, regression, supply chain network design, employee scheduling, and portfolio optimization. Prerequisite: MGTSC 501.

Fall Term 2020
OM 710 - Individual Research

Fall Term 2020

Browse more courses taught by Bora Kolfal

Scholarly Activities

Research - Current Projects

Delasay, M., Ingolfsson, A., and B. Kolfal, “Emergency Room Wait Time Announcement Policies.”

Delasay, M., A. Ingolfsson, B. Kolfal, and, K. Schultz “Components of Service Time and Effects of Load and Overwork.”

Kolfal, B. and P. Messinger, “Human Capital and the Division of Labor: An Extension to Service Operations.”


Research - Publications

Iravani, S.M.R., and B. Kolfal, 2005, "When Does the cμ Rule Apply to Finite-Population Queueing Systems." Operations Research Letters, 33(3), 301-304.

Iravani, S.M.R., B. Kolfal, and M.P. Van Oyen, 2007, "Call Center Labor Cross-Training: It’s a Small World After All." Management Science, 53(7), 1102-1112.

Iravani, S.M.R., B. Kolfal, and M.P. Van Oyen, 2011, “Capability Flexibility: A Decision Support Methodology for Parallel Service and Manufacturing Systems with Flexible Servers,” IIE Transactions, 43(5), 363-382.

Saghafian, S., M.P. Van Oyen, and B. Kolfal, 2011, “The ‘W’ Network and the Dynamic Control of Unreliable Flexible Servers,” IIE Transactions, 43(12), 893-907.

Delasay, M., B. Kolfal, and A. Ingolfsson, 2012, “Maximizing Throughput in Finite-Source Parallel Queue Systems,” European Journal of Operational Research, 217(3), 554-559.

Alanis, R., A. Ingolfsson, and B. Kolfal, 2012, “A Markov Chain Model for an EMS System with Repositioning,” accepted for publication at Production and Operations Management.

Iravani, S.M.R., B. Kolfal, and M.P. Van Oyen, 2012, “Process Flexibility and Inventory Flexibility via Product Substitution,” accepted for publication at Flexible Services & Manufacturing (FSM). Available online at: http://www.springerlink.com/content/h207553107702427/

Kolfal, B., R. Patterson, and L. Yeo, 2012, “Market Impact on IT Security Spending,” accepted for publication at Decision Sciences Journal.


Research - Working Papers

Messinger, P., B. Kolfal, and K. Asdemir, “Self-Service Co-creation: Cooperation or Competition?”

Delasay, M., A. Ingolfsson, and B. Kolfal, “Multi-server Service Systems with Adaptive Server Behavior.”

Rastpour, A., B. Kolfal, and A. Ingolfsson, “Analysis of Yellow and Red Alerts in Emergency Medical Services (EMS) Systems.”

Alanis, R., A. Ingolfsson, B. Kolfal, and F. Campello, “Optimizing Compliance Tables for Emergency Medical Services (EMS) Repositioning.”