Chelsey Robinson
Mgr, Enrolment Systems & Plnng, Enrolment Systems and Service Innovation
Contact
Mgr, Enrolment Systems & Plnng, Enrolment Systems and Service Innovation
- claux@ualberta.ca
Courses
BTM 426 - Technology-Enabled Business Process Management
Focuses on the major operational activities and tasks that have come to be called business processes. Will identify and categorize key business processes, demonstrate process mapping as a method of business process analysis, and demonstrate process redesign principles as a way to better manage these processes. Will feature the role of IT in process redesign. Prerequisite: BTM 311.