Dr. Emily Grisé is a forward-thinking transport researcher with specializations in the areas of transport & land use planning, customer satisfaction & loyalty with public transport, pedestrian & bicycle planning, travel behaviour of disadvantaged populations (seniors and people with disabilities) and public transport planning & operations. Her work has been in collaboration with several local and regional transport agencies to directly address issues of concern to key stakeholders, while she has also provided transport expertise in the private sector. The underlying goal of her research is to develop effective policies that contribute to a more livable and sustainable society.
Most recently, Dr. Grisé focuses on helping cities deliver better public transport services, as ridership has been on the decline for the past few years in major Canadian regions. To this end, she has been working on network and service planning, for example she recently developed a method for public transport agencies to follow when adopting a transfer-based high frequency bus service, using the Réseau de transport de Longueuil (RTL) as a case study. She is also interested in understanding how planners can effectively measure and analyze customer perceptions of service quality, to enhance policy-making aimed towards improving the experiences of public transport users.