Jean Loitz

EXMGT 5586 - Operations Management

Operations management involves the design, planning, direction and control of the facilities, processes, materials, energy and people used in producing an organization's products, or services. Every industry and organization uses operations management principles. This course will cover capacity planning, resources scheduling, equipment operation, inventory control, purchasing, quality assurance, human resources management, project management, and production standards and control.

EXSCMA 5635 - SMT Operations Management

This course will familiarize Participants with operations in manufacturing, distribution and services organizations. They will learn the basics of location selection and layout. Among topics covered are capacity planning and scheduling, as well as the key concepts of JIT/Lean, OPT/TOC and MRP. Participants will discuss the challenges of balancing capacity with demand and be introduced to forecasting techniques, demand planning and inventory ordering. Quality systems and continuous improvement methodologies, including Deming, Juran, ISO 9000 and Six Sigma, will also be addressed.

EXSCMA 5690 - SMT Communication and Relational Skills

Essential to the successful supply chain professional are the competencies of listening skills, spoken and written communication, persuasiveness and the ability to explain complex issues up and down the organization and around the supply chain. Another critical ability is building effective inter-organizational supply chain relationships. Learn how to create and deliver strong presentations and how to be professional in your spoken communications by looking at steak, sizzle and style. Non-verbal communication such as appearance and body language are also explored. Guidance on producing clear, concise and compelling reports and written communication, and examines do's and don'ts in electronic communication today.

EXSCMA 5692 - SMT Competitive Bidding, Contract Preparation and Contract Management

Competitive bidding and contract management, if not handled properly, can lead to serious legal and financial consequences for any organization. This Workshop seeks to equip you with the tools required to turn this into a competitive advantage for your enterprise. Look at the conditions for successful competitive bidding and the elements of the bidding process, including RFPs and RFQs. Electronic tendering is also addressed. Examine the types of contracts and contract law. Gain an understanding of writing contract terms and how to manage a contract from performance review to dispute resolution and termination.

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