Jean Loitz
Contact
University of Alberta
- jloitz@ualberta.ca
Courses
EXMGT 5586 - Operations Management
Operations management involves the design, planning, direction and control of the facilities, processes, materials, energy and people used in producing an organization's products, or services. Every industry and organization uses operations management principles. This course will cover capacity planning, resources scheduling, equipment operation, inventory control, purchasing, quality assurance, human resources management, project management, and production standards and control.
EXSCMA 5633 - SMT Transportation
Participants will learn the advantages and limitations of the 4 modes of transportation: road, rail, air and water, as well as intermodal transportation. Topics covered include the role of freight forwarders, brokers and integrated transportation companies. This course will introduce Participants to transportation documentation and allow them to experience basic load planning. Participants will gain an overview of contracts, insurance, customs clearance and letters of credit. The fundamentals of lncoterms 2010 and their impact on buyer-seller responsibility for transportation will also be examined.
EXSCMA 5634 - SMT Logistics
The interconnections between procurement, operations and transportation will be explored in this course. Participants will discuss how to balance the pressures for large order sizes to achieve low unit costs with the competing pressures to keep order sizes low to minimize warehouse space and inventory obsolescence. The options of few centralized warehouses versus multiple distributed warehouses will be addressed. Among the topics covered are forecasting, uncertainty, safety stocks and customer service requirements. Computer systems, such as DRP, WMS and TMS, will also be presented.
EXSCMA 5635 - SMT Operations Management
This course will familiarize Participants with operations in manufacturing, distribution and services organizations. They will learn the basics of location selection and layout. Among topics covered are capacity planning and scheduling, as well as the key concepts of JIT/Lean, OPT/TOC and MRP. Participants will discuss the challenges of balancing capacity with demand and be introduced to forecasting techniques, demand planning and inventory ordering. Quality systems and continuous improvement methodologies, including Deming, Juran, ISO 9000 and Six Sigma, will also be addressed.
EXSCMA 5690 - SMT Communication and Relational Skills
Essential to the successful supply chain professional are the competencies of listening skills, spoken and written communication, persuasiveness and the ability to explain complex issues up and down the organization and around the supply chain. Another critical ability is building effective inter-organizational supply chain relationships. Learn how to create and deliver strong presentations and how to be professional in your spoken communications by looking at steak, sizzle and style. Non-verbal communication such as appearance and body language are also explored. Guidance on producing clear, concise and compelling reports and written communication, and examines do's and don'ts in electronic communication today.
EXSCMA 5691 - SMT Negotiation Skills
Negotiation skills are an essential competency for any manager, and especially those responsible for supply chain management. This Workshop provides you with a roadmap for leading or participating in successful negotiations. Focus on the entire negotiation process, and learn the activities and techniques to be used from the preparation stage to the actual face-to-face negotiations. It covers understanding the other negotiator, responding to power imbalances, as well as looking beyond the deal to building longer-term relationships. Interactive activities, including negotiation simulations and role-playing exercises, feature prominently and allow opportunities to fine-tune your own negotiating skills.
EXSCMA 5692 - SMT Competitive Bidding, Contract Preparation and Contract Management
Competitive bidding and contract management, if not handled properly, can lead to serious legal and financial consequences for any organization. This Workshop seeks to equip you with the tools required to turn this into a competitive advantage for your enterprise. Look at the conditions for successful competitive bidding and the elements of the bidding process, including RFPs and RFQs. Electronic tendering is also addressed. Examine the types of contracts and contract law. Gain an understanding of writing contract terms and how to manage a contract from performance review to dispute resolution and termination.