Core Network Specialist - Wireless

Competition 1272

This position is a part of the Non-Academic Staff Association (NASA).

This full-time continuing position offers a comprehensive benefits package which can be viewed at: Faculty & Staff Benefits.

Location - This role is hybrid with a mix of remote and in-person work at North Campus Edmonton.

Working at the University of Alberta

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people — from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

Working for the Infrastructure Operations

Join our team at the University of Alberta and build the foundation supporting digital infrastructure! We are seeking passionate individuals to be part of our dynamic Digital Infrastructure portfolio, where you will play a pivotal role in developing strategic, tactical, and operational plans for the university's digital infrastructure.

As a member of our team, you will contribute to ensuring the financial and technological sustainability of our digital infrastructure while driving innovation and efficiency. From designing large scale solutions to implementing and operating infrastructure services, you will have the opportunity to make a tangible impact on the university's technological landscape. Your work will be about building solutions and solving unique problems.

Join us at the University of Alberta and become a part of our exceptional community of change-makers and innovators. Together, we can make a positive impact on the world while fostering your professional growth and development. Apply now to seize this incredible opportunity!

Position 

Are you seeking a role where no two days are really the same? Do you thrive on embracing new challenges and enjoy the thrill of the unexpected? If so, we have an opportunity that will keep you engaged and energized!

We are currently seeking a highly motivated and versatile IT professional to join our team. In this role, you will experience a work environment where every day brings something different. From handling diverse requests to navigating unexpected situations, you will be at the forefront of our operations, ensuring smooth functioning and effective support across the organization.

The Core Network Specialist - Wireless has responsibility for the design, operation and maintenance of the campus-wide University wireless network infrastructure.  This includes architectural, design, and back-end operation of the infrastructure.  This position maintains close working relationships with University neighbors such as the City of Edmonton and Alberta Health Services in the delivery of consistent wireless services across varying organizations infrastructure. 

Secondary responsibilities include supporting other members of the Digital Networks and Data Center Services (DNDCS) team in the design, operation and maintenance of the Campus Area Network infrastructure and support of other services the team is responsible for. 

The Analyst is regarded as a more senior member of the DNDCS whose expertise is important to all areas of the campus network infrastructure operation as wireless is deployed throughout all campus spaces. The analyst must be capable of exercising sound judgment in the management of a complex and highly visible wireless network infrastructure relied on by much of the University community. This person participates in the team on-call rotation and is expected to respond immediately on a 24-hour basis while they are on-call.

Duties 

Wireless Network Design/Operation/Support:

• Provide design services to deploy wireless network service across the whole campus.
• Addresses emerging issues that arise during the deployment and continuing operation of the network
• Interact with various end-user supporting groups (IT Service Desk, Endpoint Support, etc.) to investigate problems relating to the wireless network.
• Continuously investigate new technologies which may affect the operation of the wireless network or be used to expand its' capabilities.
• Manage interaction with contractors who will implement cabling and hardware services for wireless deployment.
• Work with wireless associated services and devices to determine institutional suitability and requirements for support.

Core Network Design/Operation/Support:

• Works with the other members of the DNDCS Team to ensure the availability and reliability of the core network of the University.
• Utilizes monitoring and reporting tools to discover evolving problems before they become an operational concern that impacts campus services.
• Configures routers, switches, and other network devices and client connections as required.

On-Call responsibility

• Participates in the DNDCS on-call rotation.
• Utilizes familiarity with, and skills relating to the services operated by the Team to respond quickly to any problem that emerges at any time.
• If the resolution of a problem requires the involvement of other parties, the Analyst still retains responsibility for monitoring and facilitating the resolution of the problem.

Qualifications

• A Bachelor of Science in computing science, engineering or equivalent experience in design and operation of large-scale wireless networks. 
• Wireless networking certifications including but not limited to Cisco Certified Network Professional (CCNP) - Enterprise, Certified Wireless Design Processional (CWDP). 
• Training and experience in large and advanced network operation and design is essential.
• Experience with Cisco Catalyst Center management platform for managing wireless infrastructure
• Experience with the suite of Cisco Wireless products in the design, deployment and management of wireless networks in a campus environment.
• Experience with Ekahau wireless survey and design tools for the creation and validation of wireless deployment plans in large multi-story buildings.
• An advanced experience and understanding of Network protocols (wired and wireless) and related standards
• Experience with RADIUS authentication protocol and troubleshooting.
• Experience with Eduroam wireless roaming access service.
• Experience with design/deployment/support of point to point wireless infrastructure.
• In depth network troubleshooting techniques
• Detailed problem solving approach and abilities.
• Comfort working with multiple operating systems including Windows, Linux, MacOS, iOS, Android

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. If suitable Canadian citizens or permanent residents cannot be found, other individuals will be considered.