Enrolment Management Service Partner - Graduate

Competition 1353

This position is a part of the Association of the Academic Staff of the University of Alberta (AASUA).

In accordance with the Administrative and Professional Officer Agreement, this full-time continuing position offers a comprehensive benefits package found on our Benefits Overview page and an annual salary range of $71,557 to $119,269.

Location - This role is hybrid with a mix of remote and in-person at North Campus, Edmonton.

Working at the University of Alberta

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people — from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

Working for the Department

The Enrolment Management Centre of Expertise within the Office of the Registrar supports the enrolment management needs of the University of Alberta. This position will specifically support the Faculty of Graduate & Postdoctoral Studies (GPS) in the recruitment of graduate students to the university. GPS is home to more than 8,400 graduate students in over 500 graduate programs and 170+ doctoral programs in 300 research areas. 

Position 

Are you a knowledgeable, collaborative and strategy-focused enrolment management (EM) professional who loves to work in a dynamic and challenging environment? A skilled advisor with a deep knowledge of the university who is dedicated to the pursuit of strategic institutional enrolment management?  

Reporting to the Associate Registrar, Enrolment Management, within the Office of the Registrar (RO) and a dotted-line report to Faculty General Manager, Faculty of Graduate & Postdoctoral Studies (GPS), the Enrolment Management Service Partner-Graduate (EMSP) provides end-to-end support for enrolment management for graduate programs at the University of Alberta, including student intake management and strategic enrolment planning. This position will work closely with staff departments, faculties, colleges, and other university-wide units in this work.  

EMSPs are responsible for the delivery of strategic, data-driven, short- and long-term enrolment planning for programs and faculties, and for the execution of those plans. The EMSPs are service-minded professionals who connect academic leaders within their portfolios to the resources and services that support enrolment management throughout the student enrolment management cycle. 

Drawing on your proven experience in enrolment management, you will act as a strategic professional advisor to the Vice-Provost and Dean of the Faculty of Graduate & Postdoctoral (GPS) Studies, College Dean(s), Faculty Deans, Faculty Associate Deans Graduate, and other senior leaders within your portfolio. You will collaborate with your fellow EMSPs, GPS, and Office of the Registrar units, faculties, and other university-wide departments to deliver on the goals of program, faculty, college, and institutional enrolment management plans. You will drive forward-thinking change by advocating for continuous improvement of EM policy and practice.  

Duties 

• Provide end-to-end support for student intake management for all graduate programs in the context of institutional enrolment planning.
• Foster collaborative relationships with academic leaders within your portfolio, acting as a first point of contact on all strategic enrolment matters.
• Deliver senior-level, data-driven professional advice to academic and administrative leaders on the development and execution of short- and long-term enrolment plans for graduate programs.
• Provide input into University, college, faculty, and program strategic graduate enrolment planning processes that is informed by a knowledge of the programs and disciplines within the College(s), and of the local, Canadian and global context.
• Advise academic leaders on key factors impacting graduate enrolment management, including identifying enrolment management risks and advising on strategies to manage these risks.
• Maintain high levels of trust by providing data-informed advice and accountability for the execution of enrolment plans and objectives.
• Actively participate in graduate leadership teams to proactively identify EM concerns, needs, challenges and opportunities, and work closely with your colleagues in the EM centre of expertise to deliver effective solutions.
• Develop and advocate for consistent university-wide EM practices that are informed by graduate programs and academic structures.
• Analyze EM priorities and advocate to ensure EM services are optimized to support the college, faculty, and institutional goals.
• Build and maintain collaborative partnerships with your fellow EMSPs and colleagues within the RO, GPS, faculties, and other university-wide units to ensure you are able to advocate for the faculties and deliver solutions necessary to meet their enrolment goals.
• Actively participate in the development of an effective institution-wide enrolment management community that fosters best practices and emphasizes positive student and applicant experiences.

Minimum Qualifications

• A Bachelor’s degree.
• Minimum five years of experience of directly contributing to strategic decision-making related to post-secondary enrolment management, academic program delivery and/or student services.
• Familiarity with graduate programs and post-secondary education systems in Canada.
• Ability to interpret enrolment data and trends to inform advice and decisions
• Sound judgment, proven methods and techniques for conflict resolution, facilitation, and change management.
• Ability to develop and maintain high levels of trust and credibility, act with integrity and tact, and demonstrate respect and empathy.
• Problem-solving and critical thinking skills to analyze problems, identify alternative solutions, assess consequences of proposed actions, choose the most appropriate solution, and implement successfully.
• Ability to foster a cooperative work environment, manage diversity, establish, and maintain effective working relationships with EM service partners, colleagues and clients.
• A written and verbal communication style that influences and inspires change and builds trust-based relationships.
• The capacity and flexibility to excel within a challenging and fast-paced environment while managing multiple priorities, deadlines, and deliverables.
• Understanding of Equity, Diversity, Inclusion, and Indigenization and the role EDI&I plays within the practice of enrolment management.
• A passion for wanting to make a difference, an inherent drive to add value, and a deep-rooted belief that our collective purpose is to serve the University, its applicants, and its students.
• A drive to improve enrolment management in a changing landscape, embrace challenges, foster engagement, and ensure key priorities are set with a proactive plan to deliver.

Preferred Qualifications

Experience using systems such as Slate, Campus Solutions and/or Tableau is considered an asset.