Technology Coach

Competition 1507

This posting is open to current students at the University of Alberta; undergraduate Faculty of Education students are strongly preferred. Education students MUST NOT be enrolled for their AFX during the Fall or Winter school semesters. Please indicate your internal status using the "Advertisement" drop-down menu when applying.

This position is a part of the Non-Academic Staff Association (NASA). 

This position has an end date of March 31, 2025.

Location - This role is in person. Work primarily takes place at North Campus, Edmonton. 

Working at the University of Alberta

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people — from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

Working for the Faculty of Education

Technologies in Education provides an ideal learning environment for students, faculty, instructors and staff in the Faculty of Education to develop their critical digital literacies in the areas of teaching, learning, research and administration. We believe in discovery learning and, thanks to the variety of technology tools and services available, Technologies in Education provides an excellent environment for this to happen. For more information, visit http://techined.ualberta.ca/elc.

Position 

We’re looking for someone who loves teaching, learning new technology skills, and helping others learn. On-job training for all technology will be provided.

Reporting to the Learning Consultant, the Technology Coach works closely with Faculty of Education staff, students, and instructors. The P/T position allows the successful applicant to demonstrate their knowledge and passion for educational technology. The Technology Coach will cultivate positive experiences for all guests as they learn and get support.

This position starts immediately, and the candidate MUST be available for at least three-hour shifts during the day (8:30 am -1:30 pm), with the possibility of rare afternoon/evening work, for a minimum of 3 hr/week to a maximum of 35 hr/week.

Preference will be given to strong candidates with availability from 9:00 am - 1:00 pm for at least two three-hour shifts Monday - Friday.

Applicants MUST attach their availability for the Fall and Winter semesters.

Applicants MUST be current students enrolled at the University of Alberta, and undergraduate Education students are strongly preferred.

Education students MUST NOT be enrolled for their AFX during the Fall or Winter school semesters. 

Duties 

• Support the front desk:
  • Greet visitors professionally, determining the nature and purpose of visit
  • Triage incoming requests (phone, email, in-person) to the appropriate team member
  • Connect clients with internal and external resources when necessary
  • Track incoming requests, ensuring client satisfaction
  • Manage room bookings via Google calendars
  • Perform other related duties as required
• Support Technology in Education clients:
  • Provide troubleshooting for a variety of hardware and software
  • Support students with a wide variety of technology
  • Provide tutoring and/or training on the use of the TechinEd technologies
  • Provide video/audio recording and editing services as requested
  • Provide support for online classes via Zoom
  • Deliver presentations for students, staff, and faculty
• Work with faculty and staff on developing and supporting projects like
  • digital storytelling
  • screencasting and podcasting
  • basic video editing
  • developing/maintaining various websites (Google Sites, WordPress, Wix)
  • maintaining a mini Maker space
• Maintain accurate records and logs interactions
• Develop learning resources as requested, such as tutorials and tip sheets
• Test and learn new technologies as they become available
• Participants on project teams as required; project work may include supporting eClass development, course delivery, faculty websites and research projects

Qualifications

• High School Diploma, current U of A student (Faculty of Education undergraduate students preferred, but relevant experience will be considered)
• 2-3 years in a customer service or office setting preferred
• Polite, courteous, punctual, flexible, dependable, and professional
• Effective communication skills, both oral and written
• Ability to problem solve and show initiative in the workplace
• A demonstrated interest in educational technology
• Basic familiarity with Mac and Windows operating systems, printing, scanning, etc.
• Experience with the following is an asset:
  • Google Apps
  • MS Office suite
  • SMARTBoard technology (an asset, but not required)
  • Audio and video recording and editing (an asset, but not required)
  • Web 2.0 tools
  • Web Conferencing tools eClass (Moodle)

If you are interested in applying for the position, you MUST submit a copy of your cover letter, resume, and availability as ONE file in the following format: "TC Application Last Name, First Name."