Patient Services Clerk - La Crete

Competition 1573

This position is a part of the Non-Academic Staff Association (NASA).

This position has a term length of 6 months from the date of hire, with the possibility of extension.

Location - This role is in-person at La Crete, Alberta.

Working at the University of Alberta

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people — from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

Working for the School of Dentistry Satellite Dental Clinic 

This position is in-person and is located in La Crete, Alberta

The School of Dentistry Satellite Dental Clinic plays a vital role in delivering oral health care services to the La Crete, Alberta community. Our dedicated team of instructor-led students provides treatment the academic school year. 

Position 

We are currently seeking a motivated and organized individual to join our team as a Patient Services Coordinator, providing essential administrative and clerical support to the La Crete Satellite Dental Clinic.

We're seeking a professional with a can-do attitude, offering a unique opportunity for learning and skill utilization in administration, customer service, and attention to detail.

As the first point of contact for all patients, you'll play a pivotal role in ensuring a seamless patient experience. This involves managing a high volume of patients, handling inquiries via phone and in-person, scheduling appointments, and processing payments and insurance submissions related to dental treatment.

Working hours are up to 40 hours per week.

Duties 

Reception/Administrative Duties:

• Be the friendly face and first point of contact for the clinic, handling inquiries from patients, staff, and residents.
• Learn and manage patient data entry, ensuring accuracy and completeness.
• Assist in the organization and filing of Medical History and Consent forms.
• Handle incoming phone calls, register patients, and assist with admissions.
• Gain hands-on experience in scheduling various appointment types and managing patient charts.
• Support the preparation of reports summarizing patient appointments. 

Accounting/Financial Duties:

• Receive training to assist with accurate procedure code entry into the Dental Management System for billing purposes.
• Learn to collect, enter, and maintain dental insurance information in patient files.
• Gain exposure to processing payments via cheque, POS debit, and credit cards.
• Work alongside experienced team members to confirm financial arrangements with patients.
• Learn the ropes of completing insurance forms and managing accounts receivables
• Monitors and maintains inventory of all dental materials/instrumentation/equipment to ensure adequate supplies for clinical operations

Minimum Qualifications

• Be the friendly face and first point of contact for the clinic, handling inquiries from patients, staff, and residents.
• Learn and manage patient data entry, ensuring accuracy and completeness.
• Assist in the organization and filing of Medical History and Consent forms.
• Handle incoming phone calls, register patients, and assist with admissions.
• Gain hands-on experience in scheduling various appointment types and managing patient charts.
• Support the preparation of reports summarizing patient appointments.

Preferred Qualifications 

• Two years’ experience in a fast-paced office environment is an asset
• Basic Dental Terminology and billing code knowledge is an asset
• Dental experience a strong asset – dental assistant, dental receptionist, etc.