Patient Services Clerk

Competition 1588

This position is a part of the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package which can be viewed at: Faculty & Staff Benefits.

Location - This role is in-person at North Campus Edmonton.

Working at the University of Alberta

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people — from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

Working for the School of Dentistry

The School of Dentistry Oral Health Clinic (OHC) located on the 8th floor of the Kaye Edmonton Clinic provides oral health care services.

Position 

Reporting to the Patient Services and Systems Supervisor with a dotted line reporting to the Program or Team Director, the Patient Services Clerk provides clerical, administrative, financial and reception support to the patients, students and instructors.  This position works in a busy environment, answering a high volume of phone calls and acts as the first-point of contact with patients and students. 

Duties 

*Patient Services Clerks may be assigned to various program areas within the School of Dentistry Oral Health Clinic.  These include but are not limited to the Dentistry & Dental Hygiene Programs, General Practice Residency (GPR) Program, Periodontology Graduate Program, Oral Medicine Graduate Program, etc.  The general tasks and responsibilities are similar regardless of the specific clinic. 

• Registers new and existing patients and confirms patient demographics
• Adds dental insurance if applicable
• Collects pre-payment for certain treatment types
• Update lab tracking form to indicate payment has been made
• Reviews treatment entered for appropriate fee codes, make changes as required
• Schedules appointment requests for follow up appointments
• Patient Follow up
• Documents all patient communication in patient contact notes
• Monitors cancelled and failed appointments, assist to fill short notice cancellations
• Sends patient correspondence through Patient Access or Brightsquid
• Maintains patient files in accordance with applicable policies and retention schedules
• Ensures patient complaints are routed to Patient Services & Systems Supervisor
• Retrieves and returns phone messages
• Books new and existing patient appointments
• Monitors that student schedule is fully utilized
• Answers incoming phone calls from patients and forwards as appropriate
• Prepares patient chart copies as requested
• Performs other administrative duties as required
• Coordinates and receives documents (referral letters, correspondence, medical history documents, etc.), and scans into patients’ electronic charts in axiUm database

Qualifications

• Dental Office Certificate or other dental-related post-secondary training
• Minimum 2 years of relevant experience in a fast-paced dental office
• Experience with processing a large volume of patient traffic and phone calls
• Proficient with dental software
• Ability to critically analyze all aspects of the patient record and identify any required changes
• Accurate data entry skills; strong attention to detail
• Ability to multi-task in a fast-paced and diverse work environment that is dynamic and constantly changing
• Excellent communication skills (listening, verbal, and written) and interpersonal skills
• Well-developed organizational skills with the ability to meet deadlines and prioritize activities
• Proficiency using information technology including MS Office applications and Google Suite