Guest Experience Representative 1

Competition 1599

This position is a part of the Non-Academic Staff Association (NASA). 

This position has an end date of April 30, 2025. 

Please note that this posting is to develop a roster of casual staff to support activities as required over the winter; therefore, the position is UP TO 35 hours with none guaranteed.

Location - Work primarily takes place at the University of Alberta Botanic Garden. This role is in-person.

Working at the University of Alberta

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people — from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

Working for the University of Alberta Botanic Garden (UABG)

With passionate, purposive, and resourceful as its foundational values, the University of Alberta Botanic Garden (UABG) is on a mission to connect people with nature, the earth, and the essence of life. The UABG is a stunning 240-acre award-winning visitor attraction located 15 minutes southwest of Edmonton, with cultivated gardens and plant collections, indoor showhouses, and extensive natural areas. Highlights of the UABG, which was established in 1959, include the world-renowned and award-winning Aga Khan Garden, the Kurimoto Japanese Garden, showhouses (tropical, temperate, and arid); collections (alpine, herb, rose, peony, lilac, lily, and primula), Indigenous Peoples Garden, trial beds, and much more. We are passionate about connecting people with the earth so they cherish the essence of life.

The UABG’s guiding philosophy is encompassed as:

Purpose: Connecting plants and people, which is our passion

Best At: Creating an environment that nurtures well-being

Economic Engine: Cultivating long-term relationships

Position 

Reporting to the Guest Experience Lead, Hospitality Operations, the Guest Experience Representative 1s (GER1s) are the primary guest-facing team members of the UABG. They deliver exceptional guest experiences and ensure that guests and clients have memorable experiences at the UABG. GER1s support the execution of Hospitality Operations team activities, including bookings for UABG facilities, and support activities within the Guest Services Field Trips teams as required. Collaborating closely with various departments, this role involves engaging with guests and clients in a positive and professional manner, working with interdisciplinary teams, contributing to a variety of required tasks, completing physical labour for set up and tear down of spaces, and working outdoors for extended periods in all weather conditions. The underlying foundation is a commitment to excellence combined with a proactive approach, which contributes to establishing our reputation as a premier destination for unparalleled hospitality.

Duties 

• Execution of events with regard to setup, on-site support, and teardown
• Preparations for the 2025 operational season, including completion of the inventory
• Infrastructure maintenance by completing building inspections
• Winter opening by manning the Welcome Centre
• Other duties as required to support overwinter operations at the UABG

Minimum Qualifications

• Excellent communication and customer service skills
• Strong organization skills, accuracy, and attention to detail
• Ability to work independently with minimal supervision
• Ability to work in a fast-paced, high-volume environment
• Enjoy working outdoors, able to stand for extended periods of time and outside work in all weather
• Ability to lift and carry 30 pounds
• CSA-approved steel-toed footwear is required
• Flexible schedule, including evenings and weekends, is required

Preferred Qualifications 

• Valid Class 5 driver's license - the UABG is not accessible by public transportation
• Knowledge of nature and the environment
• Standard First Aid (within 3 years) and CPR C certification (within 1 year)
• IntelliLeisure knowledge
• Experience with and understanding of Google Suite