Senior Consultant, Process Design & Optimization

Competition 1733

This position is a part of the Association of the Academic Staff of the University of Alberta (AASUA).

In accordance with the Administrative and Professional Officer Agreement, this full-time continuing position offers a comprehensive benefits package found on our Benefits Overview page and an annual salary range of $71,557 to $119,269.

Location - This role is hybrid with a mix of remote and in-person at Enterprise Square, Edmonton.

Working at the University of Alberta

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people — from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

Working for the Department

Our vision is to create a close-knit community of smart, approachable people who collaborate, exchange knowledge and identify solutions. Our team of experts problem-solve by collaborating with Centres of Expertise, faculty and staff in order to see the whole end-to-end process and find a solution that works for the entire community.  

We will provide advice, guidance and leadership in process, quality and accuracy. Shared Services is a highly educated, integrated team of professionals who provide service excellence in delivering and innovating the diverse catalogue of services we are responsible for. 

Position Summary

Do you enjoy working in a collaborative environment, believe in service excellence and have a passion for optimizing HR, Finance and IT processes, and dealing with complex problems using integrated technology solutions to enhance user experience?

Then this opportunity, as a Senior Consultant, may be a great fit. Reporting to the Manager, Business Support Services the Senior Consultant will be instrumental in identifying process efficiencies and enable process transformation where latest technologies such as Artificial Intelligence and Robotic Process Automation can be adopted. By working collaboratively with cross-functional teams within Service Delivery, HR and Finance Services under Shared Services, the incumbent creates an informed process design model, strategy, and governance structure to engage key stakeholders in defining solutions that align with our strategic objectives.

This position works very closely with the Associate Vice President, Directors, and Senior Level Administrators and requires a high degree of professionalism, diplomacy, independence, leadership, flexibility, and exceptional interpersonal skills.

Duties 

• Analyzes problems or issues in a systematic way to identify underlying causes. Engages in a range of approaches to generate possible resolutions. Provides holistic and thoughtful solutions.
• Leads process optimization projects focussed on HR, Finance and IT practices, from design  through implementation
• Monitor and evaluate the effectiveness of implemented solutions, providing ongoing support and adjustments as needed.
• Develop process documentation, including workflows, standard operating procedures, and training materials.
• Stay updated on latest trends and technologies to apply industry best practices in the standardization of Shared Services processes
• Gather ideas and develops new perspectives through stakeholder /user consultation and focus group sessions.
• Assist Service Innovation with implementation of change management best practices and methodologies to facilitate process users and other stakeholders adopt process changes.

Qualifications

• Minimum 5 to 10 years of progressive experience in Business Analysis, Process Design, and/or Process Optimization with a Bachelor’s Degree in related field.
• Certification(s) in Business Analysis (e.g., IIBA) and/or in one or more of the Process Improvement disciplines (Lean, Six Sigma, Agile, etc.).
• Superb oral and written communication skills.
• Excellent stakeholder engagement skills and the ability to move diverse groups toward consensus.
• Experience in designing and optimizing business processes related to HR, Finance and IT Administration
• Proficiency in process mapping and optimization tools. (E.g. BPM software, Visio).
• Experience in adopting AI or RPA technology for automation to gain process efficiencies
• Experience and knowledge of change management principles, methodologies, and tools. Proven organizational change management skills.
• An understanding of the structure and issues facing a large post-secondary institution or public sector is an asset.
• Project Management Certification is an asset.