Program Coordinator

Competition 1744

This position is a part of the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package which can be viewed at: Faculty & Staff Benefits.

Location - This role is hybrid with a mix of remote and in-person. Work primarily takes place at North Campus, Edmonton.

Working at the University of Alberta

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people — from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

Working for the Alberta School of Business

The Alberta School of Business is one of the world's leading institutions in business education and research and is the first and longest continually accredited business school in Canada. We're positioned to help shape the future of business with over 140 tenured, tenure-track faculty and full and part-time academic teaching staff members who are at the forefront of cutting-edge research and innovative teaching. With 3400 students in our undergraduate program and 950 students in our graduate programs (including 58 PhD students), we are dedicated to fostering a welcoming and supportive environment where every student has the opportunity to thrive and reach their full potential. We equip our faculty and students with the latest insights and tools to ensure students receive a transformative learning experience that prepares them for success in a rapidly evolving business landscape. 

Since 1916, the innovative ideas, entrepreneurial spirit and leadership of the school's more than 33,000 alumni have strengthened businesses and communities worldwide. We actively foster partnerships with local businesses, organizations and government agencies, allowing our students and faculty to address real-world challenges and contribute directly to the local and global economy. Our outreach programs extend beyond the classroom, empowering students to use their skills for the betterment of society.  

At the Alberta School of Business, you'll be part of a dynamic and forward-thinking community that values collaboration, inclusivity and continuous growth, making it an exceptional place to contribute your talents and expertise. 

For more information about the school, please visit our website at:https://www.ualberta.ca/business.

Position Summary

Reporting to the Manager, Undergraduate Office, the Program Coordinator provides front-line advising for current Bachelor of Commerce students and is responsible for the accurate delivery of information about academic requirements, deadlines, resources, and university and faculty procedures and policies. In addition, this position provides administrative support and business planning insights to senior staff, undergraduate programs and undergraduate courses administered through the office.

In all facets of this role, this position endeavors to integrate and advance the University's commitments to equity, diversity and inclusivity. 

Duties 

• Academic Administration
  • Oversees the class schedule for the area. Review the previous year's schedule to create a master plan for the upcoming year. 
  • Monitors and verifies enrolment numbers for individual courses.
  • Supports requests for deferred exams, course withdrawals, course overload requests, blocking registration, grade changes, and major/minor changes.
  • Uses Campus Solutions to problem-solve and troubleshoot errors in the course schedule.
  • References policy and procedure information to solve issues or concerns.
  • Coordinates, reviews, edits, and submits all official additions/deletions/changes to the area's sections of the University Calendar to the Secretary to General Faculties Council.
  • Updates class restrictions and coding in Campus Solutions.

• Program Operations
  • Maintains accurate records of student interactions, student-related decisions and/or actions taken.
  • Creates and maintains spreadsheets and databases. 
  • Prepares ad-hoc reports on the program. Designs and develops customized reports for specific needs.
  • Maintains program records.
  • Provides administrative support for standing and special meetings. Coordinates documents and agendas.  
    
• Communications
  
  • Acts as the first point of contact for the Undergraduate Program.
  • Responds to specific inquiries about the program from students, faculty, and staff.
  • Manages correspondence for the Undergraduate Program. Reviews and prioritizes daily incoming correspondence.  

Minimum Qualifications

• Post-secondary degree or diploma is required with three to four years' experience in a service-centred environment, preferably post-secondary.
• Excellent computer skills including proficiency in the use of databases, spreadsheets, and word-processing software.
• Excellent communication (oral and written), interpersonal, organizational and problem-solving skills.
• Ability to multi-task and set priorities with attention to detail and accuracy.
• Ability to work independently as a key member within a student service office focused on excellent customer service.
• Excellent attention to detail.

Preferred Qualifications

• Ability to deal with difficult/sensitive/conflict situations required.
• Training in resolving conflict/diffusing situations is an asset.
• Working knowledge of University of Alberta policies and procedures is an asset.
• Working knowledge of FOIP is an asset.
• Experience working with Peoplesoft or large ERP systems preferred, including both system configuration and reporting experience.
• Ability to analyze data to provide business insights.