Manager, Master's & Executive Education Office

Competition 2130

This position is excluded from the bargaining unit.

In accordance with the Handbook of Employment for Management and Professional Staff (Excluded), this position has a comprehensive benefits package and an annual salary which will be commensurate with qualifications.

Location - This role is hybrid with a mix of remote and in-person. Work primarily takes place at North Campus, Edmonton.

Working at the University of Alberta

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people — from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

Working for the Alberta School of Business

The Alberta School of Business is one of the world's leading institutions in business education and research and is the first and longest continually accredited business school in Canada. We're positioned to help shape the future of business with over 140 tenured, tenure track faculty and full and part-time academic teaching staff members who are at the forefront of cutting-edge research and innovative teaching. With 3400 students in our undergraduate program and 950 students in our graduate programs (including 58 PhD students), we are dedicated to fostering a welcome and supportive environment where every student has the opportunity to thrive and reach their full potential. We equip our faculty and students with the latest insights and tools to ensure students receive a transformative learning experience that prepares them for success in a rapidly evolving business landscape.

Since 1916, the innovative ideas, entrepreneurial spirit and leadership of the school's more than 33,000 alumni have strengthened businesses and communities worldwide. We actively foster partnerships with local businesses, organizations and government agencies, allowing our students and faculty to address real-world challenges and contribute directly to the local and global economy. Our outreach programs extend beyond the classroom, empowering students to use their skills for the betterment of society.

At the Alberta School of Business, you'll be part of a dynamic and forward-thinking community that values collaboration, inclusivity and continuous growth, making it an exceptional place to contribute your talents and expertise.

For more information about the school, please visit our website at: https://www.ualberta.ca/business.

Position

Reporting to the Associate Dean, Master's Programs and Executive Education, the Manager, Master's and Executive Education Office, leads the development of policies, strategies, programs and frameworks with course-based graduate programs and Executive Education. The Manager is accountable for making decisions on the effective and efficient design and delivery of the Office's programs and services at both the main north campus location, Enterprise Square, and programs delivered internationally. The Manager is responsible for a team of front-line supervisors and support staff and serves as an expert strategic leader to academic leadership, faculty, staff and/or the general public on program/ service policy and process. The role is expected to operate as a second-in-command for when the Associate Dean is unavailable.

Duties

Operational Management and Strategic Leadership

• Provides managerial and professional expertise and know-how to the development, maintenance and operation of an academic program and related student services.
• Identifies operational challenges, evaluates current business processes for efficiencies, and recommends changes.
• In conjunction with a Service Partner (Finance), manages the finances for the academic programs and student service completes yearly and long-term budget planning for academic programs, related services and Executive Education.
• Determines and sets key metrics for the program or service; evaluates performance and makes adjustments.
• In conjunction with a Service Partner (Communications), develops, compiles or writes communications for distribution; may include reports, briefs, translations, newsletters, or brochures.
• Develops and monitors an effective business continuity plan for services provided by the Office, including but not limited to incorporating process and technological improvements that support the efficient operation of student services.
• Assists academic leadership with all levels of planning for the specific academic program or service.
• Leads business planning for the program or service; contributes to the academic plan.
• Organizationally aware; expected to recognize and understand the diverse and sensitive context in which the program or service operates.
• Supports program governance by consulting with key stakeholders, managing documentation and tracking progress.
• Ensures enrollment targets are met by developing strategies and implementing actions for various applicant pools, in collaboration with central recruiting efforts and through joint programs with other faculties.
• Plans and delivers new programming initiatives as well as recommends the revitalization or sunsetting of under-performing programs.
• Identifies and recommends responses to emerging issues that affect the program or service.
• Responds to individual concerns or issues brought forward by faculty, staff, students and/or other stakeholders; uses expertise to interpret policy/procedure.

Talent Manager and Capacity Building

• Identifies, acquires, manages and supports collective and individual talent; proactively identifies and plans for future talent needs.
• Develops the talents of staff; builds capacity and capability.
• Creates an environment where diverse ideas, perspectives, and achievements are recognized, rewarded and celebrated.
• Understands the link between individual performance and University performance.
• Establishes clear performance expectations for individuals; measures and address performance regularly and recognizes achievement.

Relationship Manager

• Ensures a high level of service to students, clients and participants.
• Maintains a productive relationship with the Faculty/Area office; works collegially with other managers.
• Maintains an intimate understanding of the University in the interest of building productive and effective ongoing relationships and developing a network at all levels of the organization.
• Works closely with FGPS and the Registrar's office to ensure alignment of university and program policies.

Qualifications

• A Master's Degree or a Bachelor's degree with a combination of significant experience may be considered.
• Five or more years of senior-level management experience in leading and supervising staff.
• Knowledge and experience with the University of Alberta academic regulations, including admissions, records, registration, evaluation and grading procedures, examinations, academic standing and appeals, and grievances is an asset.
• Knowledge of the Executive Education market.
• Understanding of the adult learning environment.
• Experience initiating and leading innovation and change.
• Ability to connect and interact with senior-level leaders in business and government.
• Technological and software proficiency, including data analysis and project management software, word processing, online communications and other applications.
• High level of analytical and problem-solving skills and critical-thinking skills.
• Planning, organizational, and time management skills.
• Identifies key influencers and creates and uses internal and external networks to shape objectives and build support for ideas, initiatives and directions.
• Proven ability to work collaboratively with team members from different areas of expertise, and with senior administrators in an organization.