Musculoskeletal (MSK) Medical Office Assistant
Competition 2339
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Description
This competition is open to all applicants however; internal candidates and applicants who were former employees of the University of Alberta will be given priority consideration before external candidates. Please log in to verify your internal candidate status.
This position is a part of the Non-Academic Staff Association (NASA).
This position offers a comprehensive benefits package.
Location - This role is in-person at MacEwan University Health Centre.
Working at the University of Alberta
The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community.
The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.
Your work will have a meaningful influence on a fascinating cross-section of people — from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.
Working for the Department of Family Medicine
The University of Alberta Department of Family Medicine is a top school for Family Medicine in Canada. As a department, we are responsible for educational innovations and research that have been adopted across Canada and internationally. We are innovative and creative thinkers, producing high-quality work. We are a learning organization, constantly seeking to improve how we do what we do for our learners, patients, and communities.
Position Summary
Reporting to the Clinic Director for day-to-day operational matters, and to the Director of Health Services, Informatics and Quality Supervisor for functional matters such as evaluation, resources, and training, the MSK Medical Office Assistant is based at the MacEwan University Health Centre and is responsible for coordinating, triaging, and appointing all incoming musculoskeletal (MSK) medicine referrals. Additionally, the MSK Medical Office Assistant is responsible for supporting the MSK physicians with routine Medical Office Assistant duties, which include but are not limited to, communication with patients and other allied health staff, rooming, and assisting with procedures.
Duties
Referral management and coordination
- Triaging incoming referrals for appropriateness. Appointing and communicating back to patients and referring clinics the appointment details and instructions.
- Managing the waitlist by priority.
- Creating charts and adding all relevant information from NetCare for incoming accepted referrals.
Provide clinical and clerical support to MSK physicians
- Communicates with patients by phone
- Greet and room patients
- Initiate requisitions
- Performs vitals
- Updates electronic medical records (EMR)
- Other miscellaneous duties as required
Minimum Qualifications
- Medical Office Assistant or Medical Administration course. Equivalent combinations of experience may be considered.
- Experience in EMR environments.
- Advanced computer skills (Word, Excel, Google Suite, Zoom).
- Excellent communication skills.
- Superior patient interaction skills.
Preferred Qualifications
- Coursework in medical terminology and medical record codes preferred.
- Minimum of 5 years medical office experience; specialty service preferred.
How to Apply:
To apply, please submit the following in a single PDF document:
- Cover Letter
- Resume
At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.
We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.
All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of inclusivity and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.
The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.
L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes ayant une orientation sexuelle ou une identité et une expression sexospécifique; et tous ceux qui peuvent contribuer à la diversification des idées et à l'université à postuler.
ApplyNote: This opportunity will be available until midnight June 5, 2025, Edmonton, Alberta local time.