Careers

Learning Management System (LMS), Junior Support Analyst
Competition 2368

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Department Information Services & Technology - Teaching & Learning Services
Salary range $58,099.44 to $78,443.16
Hours per week 40
Grade 7
Posted date June 6, 2025
Closing date June 20, 2025
Position Type Full Time - Operating Funded

Description

This competition is open to all applicants however; internal candidates and applicants who were former employees of the University of Alberta will be given priority consideration before external candidates. Please log in to verify your internal candidate status.

This position is a part of the Non-Academic Staff Association (NASA).

This position has a term length of one year plus a day and offers a comprehensive benefits package.

Location - This role is hybrid with a mix of remote and in-person. Work primarily takes place at North Campus, Edmonton.

Working at the University of Alberta

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people — from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

Working for the Department of Information Services & Technology (IST) 

Information Services & Technology (IST) is the central support group for the university’s technological landscape. IST plays a pivotal role in ensuring the evolution and smooth operation of technology for teaching, learning, research and working at the University of Alberta. Beyond having expansive technical expertise, IST fosters a supportive environment where our staff values include compassion, connection, collaboration, creativity and courage. If you are passionate about leveraging technology to empower education, research and to drive institutional excellence, join us and be part of shaping the future of the University of Alberta through innovative IT solutions.

Position Summary

Reporting to the Team Lead, Digital Learning Environments - Support & Configuration, the LMS Junior Support Analyst represents Information Services and Technology (1ST) as a skilled professional, delivering excellent client service and troubleshooting technical issues with e-learning technologies across the university campuses. The position provides comprehensive support for research, teaching, and administrative units, including instructors and students. The IST DLE Support & Configuration team is responsible for supporting the Learning Management System (Canvas) and other centrally-supported e­learning technologies at the University of Alberta. The role of Junior Support Analyst requires excellent communication skills and a robust technical background to assist a diverse range of clients across different e-learning applications and platforms.

Duties 

Primary Support & Troubleshooting (50%)

  • Provide Tier 1 email, phone, and videoconferencing support for e-learning tools (Canvas, Zoom, YuJa, Wooclap, etc.).
  • Troubleshoot login/access issues and basic functionality problems in supported platforms.
  • Document support issues, tag tickets with relevant metadata, and escalate complex cases as needed.

Training & Documentation (30%)

  • Create and maintain user support materials, including step-by-step guides, video tutorials, and FAQs.
  • Review and update existing documentation for accuracy and clarity.
  • Assist in the creation of training resources for academic staff and students.

System Administration (10%)

  • Support course creation and system configuration within Canvas and related platforms.
  • Implement in-system messaging and content updates as directed by senior staff.

Other Duties (10%)

  • Deliver technical training and one-on-one support to academic staff.
  • Test new features and tools from developers or platform upgrades.
  • Maintain professional client interactions and adhere to IT security protocols.

Minimum Qualifications

  • IT Technical diploma.
  • Experience working with a broad range of digital learning platforms in a complex, multi-system environment.
  • Experience in adult education, instructional design, enhancement of teaching and learning, and e-learning technologies.
  • Demonstrated familiarity and aptitude for a variety of standard technology tools like MS Office, basic graphic design software, web page design software, Google Workspace etc.
  • Demonstrated analytical and diagnostic skills.
  • Ability to manage multiple priorities and workload under time pressure.
  • Excellent verbal and written communication and presentation skills.
  • Excellent, intuitive and empathetic listening skills.
  • Ability to work well in a virtual team environment.

Preferred Qualifications

  • Experience at the UofA is considered an asset
  • Experience working with the Canvas Learning Management System is an asset.

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of inclusivity and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.

The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.

L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes ayant une orientation sexuelle ou une identité et une expression sexospécifique; et tous ceux qui peuvent contribuer à la diversification des idées et à l'université à postuler.

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Note: This opportunity will be available until midnight June 20, 2025, Edmonton, Alberta local time.