Student Commons Assistant

Competition 2415

This position is a part of the Non-Academic Staff Association (NASA).

This position has a term length of one year less one day from the date of hire.

Location - This role is in-person. Work primarily takes place at North Campus, Edmonton.

Working at the University of Alberta

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people — from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

Working for the Alberta School of Business

The Alberta School of Business is one of the world's leading institutions in business education and research and is the first and longest continually accredited business school in Canada. We're positioned to help shape the future of business with over 140 tenured, tenure track faculty and full and part-time academic teaching staff members who are at the forefront of cutting-edge research and innovative teaching. With 3400 students in our undergraduate program and 950 students in our graduate programs (including 58 PhD students), we are dedicated to fostering a welcome and supportive environment where every student has the opportunity to thrive and reach their full potential. We equip our faculty and students with the latest insights and tools to ensure students receive a transformative learning experience that prepares them for success in a rapidly evolving business landscape.

Since 1916, the innovative ideas, entrepreneurial spirit and leadership of the school's more than 33,000 alumni have strengthened businesses and communities worldwide. We actively foster partnerships with local businesses, organizations and government agencies, allowing our students and faculty to address real-world challenges and contribute directly to the local and global economy. Our outreach programs extend beyond the classroom, empowering students to use their skills for the betterment of society.

At the Alberta School of Business, you'll be part of a dynamic and forward-thinking community that values collaboration, inclusivity and continuous growth, making it an exceptional place to contribute your talents and expertise.

For more information about the school, please visit our website at: https://www.ualberta.ca/business.

Position

The Carruthers Student Commons is a gathering and work space for students, with dedicated work spaces for Alberta School of Business clubs. The part-time staff are responsible for carrying out the day-to-day operation of the student commons. The part-time staff will be responsible for coordinating space booking and access, ensuring the space is well maintained and safe, carrying out tidying duties throughout the space, identifying issues that should be brought to the building manager, and performing opening/closing procedures. The part-time staff will support visitors with the technology as needed. The part-time staff are responsible for maintaining a welcoming environment for visitors, and supporting students with information and their activities. As a key point of contact for students, the part-time staff will have thorough knowledge and understanding of services available for students, including Health and Wellness and advising services. The part-time staff will provide on-site support for events happening in the space.

Maintaining a professional level of written and verbal communication skills, strong decision making ability, attention to detail, knowledge of and sensitivity to student wellness issues, and the ability to exercise sound judgement in responding to inquiries and determining when an inquiry should be redirected are requirements of this position.

Duties

• Carry out opening and closing procedures including unlocking the front door and door to the patio space.
• Coordinates the space booking system and trains users how to book space.
• Diffuses visitor-facing situations and identifies when to call for assistance.
• Tidies Student Commons space, including café area.
• Ensures the maintenance of café including coffee machines, sink, refrigerator, etc.

Qualifications

• Post-secondary education in a related field is preferred (i.e. Business, Education or Library and Information Studies or equivalent). In lieu of formal education, work experience in a related field such as event planning; sports and entertainment; marketing and promotions, etc.
• Demonstrated high level of customer service skills.
• Strong communication, organizational, and interpersonal skills.
• Efficient/strong computer skills with an ability to learn software programs quickly.
• Proficiency with Microsoft Office and Google Suite.
• Ability to work in a busy area with frequent interruptions.
• Highly motivated, ability to work independently; proactive self-starter.
• Demonstrated ability to problem solve, assess a situation, mitigate risk, apply judgement and adapt & respond accordingly.
• Willingness to learn and develop new skills as needed to support the organization and the role.
• Demonstrated presence, self-confidence, sound judgment, and strong problem-solving ability.
• Knowledge of and sensitivity to health and wellness topics.
• Experience planning and implementing programs or events preferred.

This competition will be used to fill 4 positions.