Audio Visual (AV) Support Specialist
Competition 2506
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Description
This competition is open to all applicants however; internal candidates and applicants who were former employees of the University of Alberta will be given priority consideration before external candidates. Please log in to verify your internal candidate status.
This position is a part of the Non-Academic Staff Association (NASA).
This position has a term length of two years and offers a comprehensive benefits package.
Location - This role is in-person at North Campus, Edmonton.
Working at the University of Alberta
The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community.
The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.
Your work will have a meaningful influence on a fascinating cross-section of people — from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.
Working for the Information Services & Technology (IST)
Information Services & Technology (IST) is the central support group for the university's technological landscape. IST plays a pivotal role in ensuring the evolution and smooth operation of technology for teaching, learning, research and working at the University of Alberta. Beyond having expansive technical expertise, IST fosters a supportive environment where our staff values include compassion, connection, collaboration, creativity and courage. If you are passionate about leveraging technology to empower education, research, and drive institutional excellence, join us and be part of shaping the future of the University of Alberta through innovative IT solutions.
Position Summary
Are you passionate about cutting-edge technology and its role in transforming education? The AV Support Specialist position offers a unique opportunity to make a tangible impact in the world of hybrid and remote learning. As part of the Learning Space Audio-Visual (LSAV) team within the Digital Learning Environment (DLE) portfolio at the University of Alberta, this role plays a critical part in connecting the main Edmonton campus with the Grande Prairie Medical School—ensuring that future physicians can learn, collaborate, and thrive, no matter where they are.
This dynamic role puts you at the heart of real-time classroom support, where you’ll work directly with educators and learners to ensure seamless audiovisual performance, from live lectures to recorded sessions. Whether you’re fine-tuning camera feeds, resolving AV issues on the fly, or clipping and posting completed content for remote learners, you’ll be the trusted expert behind the scenes, enabling smooth communication between campuses.
If you’re a tech-savvy problem solver with a passion for education, a love of AV systems, and a forward-looking mindset, this role is your chance to help shape the future of medical education in Alberta.
Duties
- Manage AV operations on-site in Edmonton, including live classroom support, lecture recordings, and remote teaching assistance
- Troubleshoot, maintain, and optimize AV hardware such as cameras, microphones, displays, and conferencing tools
- Clip, edit, and post recorded video content to support remote and blended learning delivery
- Collaborate with instructional and technical teams to resolve connectivity issues and enhance learning experiences
- Coordinate closely with AV counterparts in Grande Prairie to ensure a seamless and consistent educational experience across both sites
Minimum Qualifications
- Diploma in the area of media, design, theatre production, radio/television, and/or IT
- 3+ years of experience in the audiovisual or IT industry
- Intermediate to advanced technical knowledge of web and video conferencing systems
- Experience working within an educational environment and use of curriculum management & program delivery systems
- Experience with video and audio editing software, including Yuja
- Experience with training both groups and individuals
- Demonstrated analytical and diagnostic skills
- Ability to manage multiple priorities
- Class 5 Full Licence, non-GDL Driver Licence
- Strong communication (oral and written), problem-solving, analytical and time management skills
- AVIXA AV Essentials
- Be able to deal with change and ambiguity
- Excellent customer service skills
Preferred Qualifications
- NAlT Electronics Engineering Technology Diploma
- CTS, CTS-I, CTS-D, or CET Certification
- A+ Certification
- IT Infrastructure Library (ITIL) - Foundations Course
- The ability to converse in multiple languages
At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.
We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.
All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of inclusivity and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.
The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.
L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes ayant une orientation sexuelle ou une identité et une expression sexospécifique; et tous ceux qui peuvent contribuer à la diversification des idées et à l'université à postuler.
ApplyNote: This opportunity will be available until midnight July 25, 2025, Edmonton, Alberta local time.