Generalist Advisor, Admissions

Competition 2531

This position is a part of the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package.

Location - This role is hybrid with a mix of remote and in-person. Work primarily takes place at North Campus, Edmonton.

Working at the University of Alberta

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people — from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

Working for the Office of the Registrar

The Office of the Registrar’s Admissions unit is responsible for the undergraduate admissions process for domestic and international applicants in partnership with the faculties. Over 56,000 applicants apply to undergraduate programs at the University of Alberta every year.

Position

Reporting to the Manager, Admissions, the Generalist Advisor receives, assesses, organizes, and prepares files for evaluation. They make decisions on most high school student applications and supporting admissions documentation for all undergraduate programs. The Generalist Advisor will organize, manage, and be accountable for applications that contain domestic and international credentials and are responsible for meeting specified target goals and deadlines. In addition, this position provides front-line service for applicant questions referred from the Student Service Centre.

Duties

• Supports the successful admission of undergraduate students to the University of Alberta.
• Identifies, requests, and confirms receipt of appropriate admission documentation required from applicants to support their Application for Admission or Readmission.
• Evaluates several international curricula for admissibility, including International Baccalaureate (IB), Advanced Placement (AP), and General Certificate of Education (GCE) A-levels.
• Updates education taken at post-secondary institutions for and assesses for approved credit and edits faculty-posted transfer credit narratives, ensuring that transcript standards are maintained.
• Responds to students' inquiries about admissions that are referred from.

Minimum Qualifications

• Completion of a two-year diploma program is required; an undergraduate degree is an asset; equivalent combinations of experience and education will be considered.
• 2+ years of office-related experience is required, with 1+ year in a post-secondary environment preferred.
• Excellent communication (oral and written), organization and problem-solving skills.
• Ability to manage and prioritize large volumes of work in the face of strict deadlines.
• Computer proficiency using MS Office applications and Google Suite.
• Strong commitment to service excellence, equity, diversity, inclusion, and Indigenization.
• Ability to work well as part of a team to meet targets and goals.
• Strong customer service orientation, interpersonal skills, tact, initiative, and a positive outlook.

Preferred Qualifications

• Experience working with undergraduate students and students whose first language is not English.
• Proficiency in French or another language other than English.
• Familiarity with Campus Solutions/PeopleSoft, Slate, or other Student Information Systems.