Guest Services Representative
Competition 2570
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Description
This position is a part of the Non-Academic Staff Association (NASA).
This position has an end date of May 15, 2026.
Location - This role is in-person at North Campus, Edmonton.
Working at the University of Alberta
The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community.
The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.
Your work will have a meaningful influence on a fascinating cross-section of people — from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.
Position Summary
This competition will be used to fill multiple part-time positions.
This position requires availability for afternoon and evening shifts on weekdays, including the ability to work closing shifts until 11:00 PM.
The hours of operation range from 7:00 AM to 11:00 PM on Saturdays and/or Sundays, as well as on statutory holidays.
Please note: Preference will be given to University of Alberta Students
Reporting to the Guest Services Supervisor, the Student & Guest Services Representative is an integral member of the Hospitality Services team and contributes to an environment focused on meeting the needs of clients. In particular, this position will assist with setting the standards for customer service at the Front Desk.
Duties
- Provides quality customer service to clients/customers in all aspects of Campus Services operations
- Reconciles daily transactions and payments
- Answers telephones; responds to e-mail; directs inquiries; greets guests/clients/students and provides them with general information; and refers clients to the appropriate individual/department for further assistance
- Responds to guest inquiries regarding guest accommodation; processes reservations and provides reservation confirmation to guests
- Maintains individual guest, group and student information on the computerized reservation/housing system
- Provides check-in and check-out services for groups, individuals and students
- Accepts payments for accommodation, meeting rooms, student housing and ONEcard
- Reconciles daily shift and bank deposits
Qualifications
- High School Diploma, supplemented with related training
- Minimum 2 years of customer Service or hospitality experience preferred
- Telephone and service etiquette skills are required
- Strong motivation to work in a high-volume, professional, service-oriented environment
- Ability to conduct patrols of the residence independently is essential
- Effective conflict management skills
- Ability to manage stressful situations
- Service-oriented, with proven experience in providing exceptional customer service; demonstrated decision-making and problem-solving skills
- Knowledge of the University community, campus layout and Lister residence; previous leadership experience is an asset
- Proven computer proficiency using a variety of software applications and a general comfort level in learning and working with new software
- Excellent interpersonal, organizational and communication skills (verbal and written), with demonstrated attention to detail and accuracy
- Flexibility to accommodate a varied work schedule
At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.
We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.
All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of inclusivity and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.
The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.
L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes ayant une orientation sexuelle ou une identité et une expression sexospécifique; et tous ceux qui peuvent contribuer à la diversification des idées et à l'université à postuler.
ApplyNote: This opportunity will be available until midnight August 18, 2025, Edmonton, Alberta local time.