Quality Coordinator

Competition 2653

This position is a part of the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package.

Location - This role is in-person at the Northeast Community Health Centre.

Working at the University of Alberta

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people — from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

Working for the Department of Family Medicine

The University of Alberta Department of Family Medicine is a top school for Family Medicine in Canada. As a department, we are responsible for educational innovations and research that have been adopted across Canada and internationally. We are innovative and creative thinkers, producing high-quality work. We are a learning organization, constantly seeking to improve how we do what we do for our learners, patients, and communities.

Position Summary

Reporting to the Informatics and Quality Supervisor, the Quality Coordinator is based at the Northeast Community Health Clinic and is responsible for coordinating the implementation of quality assurance and control projects at their site, including, but not limited to implementation and management of an Electronic Medical Record (EMR) System.

The Coordinator will be the primary contact for all parties associated with quality projects and is responsible for coordinating the business aspects of such projects including management of related funds and accounts, training, coaching, and evaluation of users, including clinic staff, physicians, residents and students.

The Coordinator will champion primary care renewal initiatives and be responsible for the process of data collection and reporting.

Duties 

• Manages an Electronic Medical Record (EMR) System including training, orientation and coaching for
• physicians, staff members and learners;
• Acts as primary contact for all EMR users and vendors at the site;
• Functions as the Clinic Privacy Officer, maintaining security records, tracking logs, ensuring compliance with
• the HIA, and participating in privacy breach investigations;
• Project manages all site EMR-related projects;
• Develops quality improvement project plans;
• Handles all incoming requests for health information in accordance with the HIA
• Acts as Practice Quality Improvement facilitator;
• Creates and assure accuracy of reporting for various projects, including collection of data for Department
• projects;
• Performs other related duties as required.

Minimum Qualifications

• Minimum High School diploma supplemented with coursework in medical administration and/or IT administration;
• Minimum 5 years of medical office experience;
• Working knowledge of MedAccess EMR;
• QI experience in AIM, AIW, IHI, Lean or similar framework;
• Ability to establish and maintain effective working relationships with staff and vendors;

Preferred Qualifications

• Project management training/coursework preferred;
• Ability to provide leadership for change management, conflict resolution, communication and team work;
• Coursework or experience in basic bookkeeping preferred;
• Able to work with high level of independence
• Excellent interpersonal, organizational, and problem-solving skills;
• Advanced skills with MS Office, exemplary Excel skills.