Manager, ONEcard

Competition 886

This position is a part of the Association of the Academic Staff of the University of Alberta (AASUA).

In accordance with the Administrative and Professional Officer Agreement, this full-time continuing position offers a comprehensive benefits package found on our Benefits Overview page and annual salary range of $66,216 to $110,360.

Location - This role is in-person at North Campus Edmonton.

Working at the University of Alberta

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to more than 14,000 faculty and staff, over 40,000 students and 260,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people — from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

Working for Facilities and Operations

Facilities and Operations is a diverse portfolio responsible for a range of essential services and work across our five campuses. From managing capital construction and renovations, providing utilities and energy management, to delivering student and campus services, Facilities and Operations works behind the scenes to make the university a great place to study, learn and work.

Position 

The Manager, ONEcard is responsible for delivering campus card services to cardholders, University departments/ faculties, external partners (merchants and contracted services) and the University community at large. This position reports to the Director of Business Continuous Improvements (BCI) and oversees two full-time positions and up to 20 part-time contracted workers.

The Manager oversees operations at the central ONEcard Service Centre while also managing satellite centres across multiple campuses through agreements with partners such as the Students' Union and Augustana Campus.

In addition to the credential elements, this role is accountable for a full range of transactional services, supports and reporting to a variety of internal/external merchants and retail providers at the University. This includes but is not limited to residential dining, residential laundry, printing services across campuses, Campus and Community Recreation access.

The Manager is accountable for effectively managing credentials for security, access control and service delivery for a community of approximately 50,000 students, employees, alumni and guests. The program promotes commerce on campus by providing a transaction service for merchants and service contracts including dining services, laundry services and printing services.

Duties 

• The Manager, ONEcard is responsible for delivering campus card services to cardholders, University departments/ faculties, external partners (merchants and contracted services) and the University community at large. This position reports to the Director of Business Continuous Improvements (BCI) and oversees two full-time positions and up to 20 part-time contracted workers.
• The Manager oversees operations at the central ONEcard Service Centre while also managing satellite centres across multiple campuses through agreements with partners such as the Students' Union and Augustana Campus.
• In addition to the credential elements, this role is accountable for a full range of transactional services, supports and reporting to a variety of internal/external merchants and retail providers at the University. This includes but is not limited to residential dining, residential laundry, printing services across campuses, Campus and Community Recreation access.
• The Manager is accountable for effectively managing credentials for security, access control and service delivery for a community of approximately 50,000 students, employees, alumni and guests. The program promotes commerce on campus by providing a transaction service for merchants and service contracts including dining services, laundry services and printing services.

Minimum Qualifications

• Bachelor’s Degree in business administration or management
• Industry-specific expertise in credential management
• Knowledge of database systems, retail software systems, access systems and technologies
• Knowledge of customer service standards and procedures
• Strong interpersonal and communication skills
• Progressive experience in the assigned area

Preferred Qualifications

• Experience with credential management and transaction processing in higher education institutions
• Strong business acumen to confidently work with multiple stakeholders
• Understanding of the University of Alberta's policies and procedures and IT Governance
• Distinguished in establishing trusting relationships with leaders, team members, colleagues, strategic partners and other external stakeholders