ENG M 612 - Quality Assurance and Assessment Systems

3 units (fi 6)(EITHER, 3-0-0)

Current theory and practice of quality management systems. Modeling of systems and supporting technologies for performance management and improvement. ISO 9000 and 10000 standards, business excellence models and performance measurement. Application of quality assurance schemes in manufacturing, service and not-profit organizations. Design, implementation and improvement of assurance systems using auditing and self-assessment models. Auditing standards and self-assessment guidelines.