Business use processes to produce and deliver goods and services to customers. This course is about the conceptual and quantitative analysis of those business processes. The emphasis is on strategic and tactical decision making about operations so as to create competitive advantage for the organization. Possible topics include process mapping, process flow analysis, inventory, and quality. The topics will be illustrated through discussion and analysis of several case studies. The topics and techniques selected for this course are applicable to a wide variety of industries. Prerequisites: MGTSC 312.