This course focuses on (1) the competitive advantage that a business unit can derive from innovative and efficient production and delivery of its goods and services and on (2) analytical approaches that are useful in understanding and improving an organization's operations. Specific modules include process diagramming and analysis; measuring and managing flow times; inventory control and optimization; supply chain coordination and operations strategy. Cases will be used to illustrate operational efficiency and its significance to the profitability of a firm. Prerequisite: MGTSC 501. Not to be taken by students with credit in MGTSC 502.