EXSCMA 5690 - SMT Communication and Relational Skills

14 units

Online and Continuing Education

Essential to the successful supply chain professional are the competencies of listening skills, spoken and written communication, persuasiveness and the ability to explain complex issues up and down the organization and around the supply chain. Another critical ability is building effective inter-organizational supply chain relationships. Learn how to create and deliver strong presentations and how to be professional in your spoken communications by looking at steak, sizzle and style. Non-verbal communication such as appearance and body language are also explored. Guidance on producing clear, concise and compelling reports and written communication, and examines do's and don'ts in electronic communication today.

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