OM 411 - Business Process Management

3 units (fi 6)(EITHER, 3-0-0)

Business use processes to produce and deliver goods and services to customers. This course is about the conceptual and quantitative analysis of those business processes. The emphasis is on strategic and tactical decision making about operations so as to create competitive advantage for the organization. Possible topics include process mapping, process flow analysis, inventory, and quality. The topics will be illustrated through discussion and analysis of several case studies. The topics and techniques selected for this course are applicable to a wide variety of industries. Prerequisites: MGTSC 312.

OM 702 - Advanced Research Topics in Operations Management

3 units (fi 6)(EITHER, 3-0-0)

This course will provide an in-depth introduction to a particular methodology or a particular setting that is relevant to research in operations management. The topic may vary from year to year. Possible topics include optimization modeling and formulation, stochastic modeling and optimization, behavioural research in operations management, and health care operations management. The required background for students will vary depending on the topic. This course may be appropriate for some graduate students in engineering or computing science. Prerequisite: Written permission of the instructor. Approval of the Business PhD Program Director is also required for non-PhD students.